As you know, for this edition we decided to make an exception and allow ticket holders to change the ownership of their entry tickets through TicketSwap.

It’s true that some of you experienced difficulties using this new process and faced a less-than-smooth ownership transfer experience. We understand how frustrating that was, and we’re sorry for the inconvenience.

We want to assure you that everyone involved did everything possible to identify and resolve the issues that emerged after the feature was launched. Although these problems required significant time and effort from all parties involved, at a time when our main focus should be on building the festival and delivering the experience we have promised everyone attending, we felt it was important to keep working towards a solution that would make your decisions—and the risks of unexpected changes to your plans—a little easier to manage.

For that reason, we continued working closely with our service providers, who dedicated many additional hours of development to resolving the issues. We are pleased to say that, at this point, all known problems have either been fixed or have a workaround available, allowing you to resell your ticket if you are no longer able to attend.

Please note that the ownership transfer option will remain available until 5 July. After this date, we will need to close the resale process in order to finalise our attendee database and prepare the festival’s check-in system.

Once again, we apologise for any inconvenience this experience may have caused. We would also like to remind everyone that this resale option was introduced as an exceptional measure, offered in good faith to support our community. It has never formed part of our Terms & Conditions or our contractual commitments.

If you have any questions, please don’t hesitate to get in touch.

In the meantime, we’ll continue doing what we do best, building what we believe will be our most memorable Retro-Futuristic experience to date.