Don’t forget that, in order to request a refund for any unused credits remaining after the event, you need to follow these steps:

1. Install the NFC TOOLS app and hold your wristband close to your phone to retrieve your wristband number.

2. Access: refund.360city.pt

3. Enter your wristband number and follow the instructions to complete your refund request.

Refund requests will be available from 31 July at 18:00.

The minimum refundable amount is €5.00. A €1.50 processing fee will be deducted from the refundable balance.

If you need assistance, our support team is available through the following channels:

Phone: +351 300 046 673
Email: operacao@360city.pt