We understand that some of you may be holding Normal Tickets that you will no longer be able to use.

As you know, these tickets are personal, non-transferable, and non-refundable.

However, we have now reached a complete sell-out, and there will be no further official resale dates. Although it is important for us to maintain the financial sustainability of ZNA, we also believe it is only fair to give holders of this ticket type the opportunity to resell their tickets if they can no longer attend.

We also want you to understand that handling ticket cancellations, ticket corrections, and other support requests directly consumes a significant amount of our time and energy. Adding a manual ticket transfer process at this stage would be overwhelming for our team, especially when our focus must now be on building an epic Retro-Futuristic Celebration for all of you.

At the same time, one of our biggest commitments has always been to provide solutions and options whenever possible. We want supporting ZNA to feel easy, fair, and comfortable. For that reason, we have chosen TicketSwap as our official partner for this process.

From tomorrow (10am Portugal time) on, if you hold a ticket for ZNA Gathering 2026 and are no longer able to attend, we encourage you to use the TicketSwap platform to resell your ticket to someone who can make the journey and join us.

Please bear in mind that we will not be directly involved in the resale process. However, we fully trust TicketSwap’s solution and are confident that they will provide you with excellent support throughout the experience.

If any of you experience issues during the swap, please consider creating an account with a fintech service such as Wise and continuing the transaction through that account on TicketSwap. We understand that this may be inconvenient and appreciate your patience while navigating this process.

Last but not least, we sincerely hope that if you are unable to attend ZNA Gathering 2026, it does not stop you from trying again in 2028.

Good luck to everyone, and thank you for your continued support.